Full Business Analyst Workflow for Recycle4Change

🎯 Objective of Showcase

To demonstrate my ability to plan, elicit, document, and manage requirements through structured frameworks while ensuring alignment with Agile principles and stakeholder value.

Key Focus Areas:

• Strategic Analysis (SWOT & PESTLE)

• Stakeholder Prioritisation & Engagement

• Elicitation Activities (Interview, Workshop, Focus Group, Questionnaire)

• Functional & Non-Functional Requirements

• Business Process Modelling (Swim Lanes)

• Requirements Lifecycle Management (RTM)

• Agile Delivery using Jira (Roadmap, Story Mapping, Personas, Acceptance Criteria)

This end-to-end process demonstrates my capability to fulfil the responsibilities of a Business Analyst across the full project cycle — from discovery to delivery.

🔍 Project Overview

This project showcases the complete business analysis lifecycle for Recycle4Change (R4C) — a Victoria-based recycling initiative that promotes environmental sustainability and social inclusion. From strategic analysis and stakeholder engagement to functional requirements, BPMN modelling, and Agile delivery via Jira, this project reflects my end-to-end capability as a Business Analyst.

🎯Project Delivery:

Part 1: Requirements Elicitation:

📌 1. Strategic Analysis

Strategic analysis will provide clearing perspective on R4C project and related software application development, which will be beneficial for shaping the project’s strategies and development. PESTLE analysis guides assessing an organisation’s external environment by identifying political, economic, social, technological, environmental, legal factors and SWOT analysis combines findings from external and internal environment assessments

1.1 PESTLE Analysis

PESTLE assessing an organisation’s external environment

1.2 SWOT Analysis

The SWOT and external and internal environment analysis

📌 2. Stakeholder Engagement Plan

Understanding all stakeholders and prioritisation are essential components for efficient requirements development and management by R4C Stakeholder Lists and Power and Interest of Stakeholders will be addressed below

2.1 R4C Stakeholder Lists

NO.	Stakeholder	Type
1.	R4C CEO	Internal
2.	R4C Employees: Management team, Operation Team	Internal
3.	TOMRA Cleanaway Victoria (TCV)	External
4.	Drivers	External
5.	Environment Protection Authority Victoria (EPA)	External
6.	Victorian Government	External
7.	Commercial / Residential / Individual Customers feedback	External
8.	Justice System	External
9.	A nominated charity of R4C	External
10.	Software Developer	External
11.	Payment Gateway	External
12.	Victoria Community	External
13	Media / Press	External
14.	GPS Map Application Host	External
15.	Tracking System	External
16.	Suppliers: Equipment or materials	External

2.2 Power and Interest of Stakeholders

R4C Power and Interest Grid

📌 3. Elicitation Activity Plan

The Elicitation Activities Process in Four Techniques

3.1 Interview:

Elicitation Activity Plan by Interview Techniques

3.2 Workshop:

Elicitation Activity Plan by Workshop Techniques

3.3 Focus Group:

Elicitation Activity Plan by Focus Group Techniques

3.4 Questionnaires:

Elicitation Activity Plan by Questionnaire Techniques

📌 4. Conclusion

Recycle4Change (R4C) is a Victoria-based initiative aimed at improving recycling access and community engagement through a user-friendly platform. Using interviews, workshops, and focus groups across three customer segments, the project identified key functional requirements and service gaps. Beyond sustainability, R4C supports social inclusion by creating jobs for marginalised groups, aligning with broader government objectives.

Part 2: Requirement Management:

📌 1. Feature List

1.1 R4C Functional Requirements with MoSCoW Prioritisation

R4C Functional Requirements

1.2 R4C Non-Functional Requirements

R4C Non-Functional Requirements

📌 2. Business Process Modelling 

📌 3. Requirement Life Cycle Management

Requirement Traceability Matrix (RTM)

Part 3: Project Management by Agile Approach:

📌 1. Product Vision

For individuals and businesses in Victoria

who need to access the recycling system and convert waste into money.

The R4C is a mobile application that helps Victorians access the recycling system.

That assists Victorians by providing a convenient and easy-to-use mobile phone platform.

Unlike going to access the recycling system in person, which would result in a loss of time for travel.

Our product provides a user-friendly interface and an audio version for disabled individuals.

And a convenient service for accessing the recycling system. It enables users to track the results of their recycling efforts and their environmental impact.

📌 2. Product Roadmap

2.1 R4C Release Plan

2.2 R4C Product Roadmap with Epics

2.3 R4C Product Roadmap with Epic and User Story

📌 3. Product Backlog and Story Mapping

3.1 R4c Product Backlog

3.2 R4C Story Mapping

📌 4. Personas

Based on data extracted from the Victorian survey questionnaire (Spicer, 2021, p.41), the demographic exhibiting the greatest interest in recycling comprises women aged 56 and above in Victoria. In this group, 89% of survey participants believe recycling is important and a responsibility.

Recycling Perceptions Across Demographic Groups (Spicer, 2021, p.41)

The results indicate a positive inclination towards recycling practices and a robust sense of environmental responsibility within this age group, as detailed in the first persona (Emma). The second persona (Malinda) represents the identity of 84% of survey participants, aged 36-55, who consider recycling important. These identified personas play a crucial role in the success of this project.

First Persona:

Second Persona:

📌 5. Story Elaboration and Acceptance Criteria

In the first release, example one epic to decompose into user stories to break down the work effectively.

User story: R4C-20 Bin Collection Confirmation

In epic R4C-17: MF-03 Bin management

Split user story to R4C-30, R4C-31, R4C-21

📌 6. Conclusion

This section provides a comprehensive overview of the Recycle4Change (R4C) application project, designed to ensure Agile delivery and foster effective team collaboration. It highlights key elements such as Agile principles, roadmap planning, and user-centric development.

The initial releases target residents and businesses, aiming for both financial impact and public engagement. Agile practices—including story mapping, backlog prioritisation, and planning poker—were applied to promote transparency and team alignment.

Using survey-driven personas (ages 56+ and 35–56), the team tailored solutions to user needs. Breaking down epics into user stories with clear acceptance criteria enabled structured delivery.

Work was managed through JIRA, a collaborative tool that provided real-time visibility, streamlined task assignment, and ensured team-wide transparency throughout the Agile lifecycle.

These techniques reflect core Business Analyst competencies, blending business insight, technical understanding, and collaborative planning. The project demonstrates how an Agile mindset and adaptive approach are essential for delivering impactful outcomes in waste management and recycling innovation.

✅ 5. Reflection

The Recycle4Change project demonstrates how a structured, end-to-end business analysis approach can deliver meaningful value in both technical and community-focused initiatives. From strategic insight and stakeholder alignment to detailed requirements management and Agile delivery, this project reflects my ability to bridge business needs with solution design.

By leveraging tools like Jira, RTM, BPMN, and story mapping, I was able to ensure clarity, traceability, and alignment across all stages of the BA lifecycle.

Ultimately, this experience highlights the importance of agility, collaboration, and a user-centred mindset in delivering impactful, sustainable outcomes.